Complaints & Feedback
Share Your Thoughts With Us
At Eliza Park SRS, we value feedback from residents, families, visitors, staff and community partners.
Your feedback helps us continuously improve the quality of our services.
We Welcome All Forms of Feedback
Compliments
Positive comments about our care team and services
Suggestions
Ideas to improve our residential support experience
Concerns
Worries or minor issues you would like us to address
Complaints
Formal feedback when standards have not been met
All feedback is treated respectfully, confidentially and fairly.
Our Commitment When Receiving Feedback
Respectful Listening
We listen to your feedback fully and without judgement
Take All Concerns Seriously
No feedback is overlooked or dismissed
Fair Investigation
Complete impartial review of every complaint
Prompt Response
Fast, timely updates on your feedback progress
Ongoing Updates
We keep you informed throughout the whole process
Service Improvement
All feedback shapes our future care standards
No person will be disadvantaged for raising a concern or making a complaint in good faith.
How to Make a Complaint or Share Feedback
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Phone (03) 9787 3515
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Email email@elizaparksrs.com.au
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In Person 157 Mount Eliza Way
Mount Eliza VIC 3930
You may also speak directly with a member of our management team onsite.
If You Are Not Satisfied With Our Outcome
If you are not satisfied with the outcome of your complaint, you may seek independent advice or contact the relevant Victorian regulatory authority responsible for Supported Residential Services.
We are committed to cooperating with all lawful review and complaint processes.
Our Promise
We believe that open communication builds trust.
Every piece of feedback—whether positive or constructive—helps us continue providing safe, respectful and person-centred care for our community.
