Quality & Safeguards
Safe, Respectful Person-Centred Care
At Eliza Park SRS, we are committed to providing safe, respectful and person-centred care for every resident and participant.
Our Core Commitment
Respect & Dignity
Treat all residents with full respect and personal dignity
Individual Independence
Support personal choice and independent living plans
Safe Quality Support
Deliver secure, consistent high standard daily care
Compassionate Care
Professional compassionate care with ongoing service improvement
Our Safety Management Systems
Medication Management
Standardised safe medication handling
Incident Reporting
Full recording & review of all incidents
Infection Control
Strict infection prevention protocols
Staff Training
Regular mandatory safety training
Emergency Preparedness
Clear emergency response plans
Risk Management
Regular resident risk assessment reviews
Feedback Process & Professional Staff Team
Feedback & Complaints
We welcome feedback to improve our services. Residents, families and stakeholders can raise compliments, concerns or complaints at any time. All complaints are managed fairly, confidentially and without discrimination.
Professional Staff Team
Our staff receive ongoing training and are committed to providing respectful, person-centred support for every participant.
Continuous Service Improvement
We regularly review our services, policies and procedures to ensure compliance with Victorian Supported Residential Services (SRS) requirements and relevant legislation.
Every piece of feedback and safety audit result guides us to lift our care standards continuously.
Contact Us About Our Quality & Safeguards
Serene Golden Wellness Solutions Pty Ltd
Home of Eliza Park SRS
157 Mount Eliza Way
Mount Eliza VIC 3930
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Phone (03) 9787 3515
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Email email@elizaparksrs.com.au
