Privacy Policy
Effective Date: July 2026
Serene Golden Wellness Solutions Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our residents, participants, families, visitors and website users.
Information We Collect
Personal Details
Name, contact details & emergency contact information
Health & Support
Health records, support plans and applicable NDIS information
Referral Records
All submitted referral and service application information
Website Enquiries
Messages and information submitted via our official website
How We Use Your Personal Information
Residential Services
Deliver daily accommodation & support care
Respond Enquiries
Answer all service and admission questions
Coordinate Referrals
Manage admission and referral coordination
Care Communication
Communicate with families and medical staff
Legal Compliance
Meet all regulatory and legal requirements
Service Improvement
Optimize care and support service quality
Information Security & Information Disclosure Rules
Information Security
We take reasonable steps to protect personal information through secure storage, restricted staff access and appropriate administrative safeguards.
Permitted Information Disclosure
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With your written or verbal consent
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Where required by Australian federal or state law
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To healthcare professionals delivering your care
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To authorised government regulatory agencies
Website Cookies
Our website may use cookies to improve user experience and website performance while browsing our pages.
Access & Correct Your Information
You may request access to or correction of all your personal information held by us by contacting our team via phone, email or onsite visit.
Contact Us For Privacy Queries
Serene Golden Wellness Solutions Pty Ltd
Home of Eliza Park SRS
157 Mount Eliza Way
Mount Eliza VIC 3930
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Phone (03) 9787 3515
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Email email@elizaparksrs.com.au
